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Neural Foundry's avatar

The distinction between client delivery and client experience is spot-on and honestly something I've had to learn the hardway myself. Projects where I nailed every metric but still felt something was off usually came down to that exact gap. The Friday email example really captures it becuase it's not about the information itself but about reducing anxiety and building trust through proactive communication. I've seen how those small touchpoints accumulate over a project's lifespan and fundamentally change how clients perceive value beyond just the deliverables.

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